Xerox phaser 6250, Jam at Registration Roller (code Jam RR), paper at fuser

The Xerox phaser 6250 is a good color printer and I bought recently a new old stock phaser 6250 (March 2013). The dealer claimed that he had it on the latest firmware and there were no updates needed. This was unfortunately a lie.

The printer kept jamming about every 2 weeks. It would emit a very high pitch sound at warm-up and then jam at the start of the print job. It jams as the Registration Roller (paper tray) and there is one more paper near the fuser unit.

Because I had a phaser 6250 before I knew that this was a known problem and a fix had to be installed. Xerox has unfortunately removed the fix from their web site. I still had the files because I did update my old phaser 6250. So here are the files and you can download them from here in case you have a phaser 6250 and you need them. If you are a linux user like me then you can unzip the FS6250.exe file. I provide as well a tar.gz file.
# unzip -l 6250FS.exe
Archive:  6250FS.exe
  Length     Date   Time    Name
 --------    ----   ----    ----
     4556  04-28-05 08:49   6250FMSFix.psx
     7597  01-19-05 14:49   FuserReadme.txt
 --------                   -------
    12153                   2 files

The 6250FMSFix.psx file seems to be from 2005-Apr-28. Thus it applies to all the printers as the latest firmware is only from 2004. The best way to apply the fix is to use a command line ftp client (works for Linux, Windows, Mac). This way you don't have a printer spooler and reformatting system that might modify the file. You just transfer the 6250FMSFix.psx file in binary mode directly to the printer.
ftp 10.0.0.16
Connected to 10.0.0.16 (10.0.0.16).
220 FTP server ready.
Name (10.0.0.16:joe): ftp
230 Password not required for ftp.
Remote system type is Phaser.
ftp> bin
200 Type set to I.
ftp> put 6250FMSFix.psx
local: 6250FMSFix.psx remote: 6250FMSFix.psx
227 Entering Passive Mode (10,0,0,16,0,22)
150 BINARY data connection for 6250FMSFix.psx
250 Transfer complete.
4556 bytes sent in 0.000152 secs (2.9e+04 Kbytes/sec)
ftp> bye
221 Goodbye.

The transfer is quick but it takes several minutes (not just 0.000152 secs) for the prompt to come back. The prompt comes only back after the patch was fully applied. DO NOT get impatient and DO NOT power the printer off. Just wait. It will finally print one page saying "Printer update successful!: [219/219]". Only after that you can power cycle the printer.


This page is maintained by Guido Socher ( guidosocher at gmail.com )